Event Refunds Policy

This policy sets out the approach that will be taken by Cathedral Music Trust (the “Trust” in its capacity as the supplier) in respect of its relationship with you (the “Ticket Holder” in your capacity as a customer) when you agree to make an event booking with the Trust.

EVENT BOOKINGS CANCELLED BY YOU

If a Ticket Holder wishes to cancel an event booking, Ticket Holders can do so by informing the Trust of this decision by email at [email protected] before the closing date for event registration.  The closing date for event registration can be found on our website.

In any event, refunds will only be given for cancellations at least a week before the date of the event.

Where a Ticket Holder holds multiple tickets per event booking, refunds may be given for individual tickets.

Refunds can take up to 28 days to process.  The refunded amount will exclude any non-refundable booking fee and any bank fees that may be applicable. All refunds remain at the discretion of the Trust.

EVENTS CANCELLED OR RESCHEDULED BY THE TRUST

Occasionally, events may be cancelled or re-scheduled by the Trust.  This may happen at short notice and for a variety of reasons. If an event is cancelled or re-scheduled, the Trust will use reasonable endeavours to notify all Ticket Holders of the cancellation or any change in the event date and time.

If an event is cancelled, Ticket Holders will be offered a refund up to the face value of the ticket. In the event of a cancellation, Ticket Holders should wait to hear from the Trust regarding a refund.

If the event is re-scheduled, all tickets will be honoured for the re-scheduled event date. If a Ticket Holder cannot attend the re-scheduled event, they may transfer their ticket to another person and should notify the Trust if they wish to do so.  The Ticket Holder may also contact the Trust to receive a refund or credit up to the face value of the original booking against a future booking.

Where a Ticket Holder holds multiple tickets per event booking, refunds, transfers, and credit may be given for individual tickets.

All refunds remain at the discretion of the Trust. The Trust reserves the right to withdraw or amend this refund policy at any time.

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