Shipping, Refunds and Returns Policy

SHIPMENT PROCESSING TIME

Since Cathedral Music Trust’s online shop is managed by volunteers, it is not always possible to process your order immediately.  We aim to process and ship all orders within 14 days of receipt.

If we are experiencing a high volume of orders, shipments may be delayed. Please, therefore, allow a maximum of 28 days for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES WITHIN THE UK

Shipping charges for your order will be calculated and displayed at checkout.

Your order will be shipped via Royal Mail.  Your order should arrive within two to three working days.

We do not ship to P.O. boxes.

INTERNATIONAL DELIVERY

Shipping charges for your order will be calculated and displayed at checkout.  These vary according to the quantity and size of your items.

Your order will be shipped by Royal Mail International Economy service.

Royal Mail aims to deliver this service within the following times:

  • Western Europe in up to 2 weeks
  • Eastern Europe in up to 5 weeks
  • North America in up to 6 weeks
  • South America, Africa and Asia in up to 8 weeks
  • Australia in up to 12 weeks

CUSTOMS, DUTIES AND TAXES

Cathedral Music Trust is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

RETURNS POLICY RETURN/REFUND POLICY

Purchased items that you discover you do not want for any reason can be returned for a refund provided that:

  • returns are made within 14 days of receipt,
  • the purchaser pays for the cost of returning the items,
  • the items are returned in good condition and are resaleable.

For more information or to make a return please email [email protected]. Please return goods to Cathedral Music Trust, 27 Old Gloucester Street, London, WC1N 3AX.

Any item which is found to be damaged or incomplete should be notified to Cathedral Music Trust by email to [email protected] as soon as possible but no later than 14 days after receipt. We may require you to return the item to us. Cathedral Music Trust will take reasonable steps to provide a replacement item within 14 days of notification or refund the cost of the item.

Refunds will be at the discretion of Cathedral Music Trust and will be re-credited to the debit/credit card originally used for the purchase of the item. Such refunds will be processed within 14 days of receipt of the claim. Cathedral Music Trust reserves the right to refuse a refund and its decision is final.

Please save all packaging materials and damaged goods before writing to us.

DONATION REFUNDS POLICY

Please note that as a charity, The Cathedral Music Trust cannot refund any donation other than payments taken due to an error on The Cathedral Music Trust’s part. To obtain a refund, please email [email protected] or write to us at 27 Old Gloucester Street London WC1N 3AX United Kingdom with details of your donation.

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